Refund Policy

Warranty Product Returns

Your purchase can be returned for a hassle-free replacement/repair provided that it is returned within the warranty terms and warranty period. The original receipt is required. Warranty returns without the original receipt will be made at Fluoro Dye’s discretion. Products with a replacement warranty will be exchanged free of charge. Products with a repair only warranty will be repaired in accordance with the manufacturer’s terms and conditions. Warranty claims are limited to replacement/repair of the product only. We do not cover additional costs such as labor.

Customer Information

Your name, residence address and phone number will be required when processing an exchange or refund. Refunds or exchanges will not be processed without this information. This information is collected, used and retained to help prevent fraud, and may only be disclosed within Fluoro Dye, its affiliated companies, or as required by law. Valid photo ID may be required to confirm this information.

Refund Tender

Refunds will be made in the same tender as the original purchase. In cases where the original tender cannot be determined, the refund method will be at Fluoro Dye’s discretion.